Grievance Redressal
Published in accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
If you have a complaint, concern, or grievance regarding content processed through MetaMints, your data, or any aspect of our service, you may contact our Grievance Officer using the details below.
Grievance Officer
- Name
- Navneet Kumar Kashyap
- Designation
- Founder, MetaMints.digital / MetaMints
- MetaMints.digital@gmail.com
- Address
- Ranchi, Jharkhand, India
Response Timelines
24 hrs
Acknowledgement of your complaint
15 days
Resolution of your complaint
36 hrs
Removal of unlawful content on valid government/court order
What You Can Report Here
- Concerns about how your personal data has been handled
- Complaints about content processed through the service
- Requests related to your rights under the Privacy Policy
- Any other grievance related to MetaMints' operation
For data deletion specifically, please use our dedicated Data Deletion page — it's faster than emailing the Grievance Officer directly.
What to Include in Your Complaint
- Your registered email address
- A clear description of the issue
- Any relevant dates, screenshots, or reference IDs
See also our Privacy Policy and Terms of Service for more on how we handle your data and content.